Privacy policy (GDPR Compliance)

1. Data Controller

Laurent Mcanulty Physiotherapy
Edificio St James, Lote 2 Loja Q 8600-174 Luz, Lagos
Email: laurentmcanulty@gmail.com

2. What Personal Data We Collect

We collect and process the following types of data:

  • Personal Information: Name, phone number, and email (when booking appointments).

  • Medical Information: Health history and treatment records (only with your explicit consent).

  • Payment Information: If you pay online, limited payment details may be processed via a secure third-party payment provider.

  • Technical Data: IP address, browser type, and usage data for website analytics (via cookies).

3. Purpose of Data Collection

We use your data for the following purposes:

  • Appointment Management: To schedule, confirm, and manage your bookings.

  • Treatment Records: To provide safe and effective physiotherapy care.

  • Communication: To send appointment reminders, treatment updates, and respond to inquiries.

  • Legal & Compliance Obligations: To maintain records as required by health regulations and tax laws.

4. Legal Basis for Processing Your Data

We process your personal data based on:

  • Your Consent (for medical records and appointment bookings).

  • Contractual Necessity (when providing physiotherapy services).

  • Legal Obligation (for record-keeping and tax compliance).

5. Data Sharing & Third Parties

We do not share your personal data with third parties except in the following cases:

  • With your explicit consent (e.g., referral to another healthcare provider).

  • For payment processing (handled securely by [Your Payment Provider]).

  • As required by law (e.g., regulatory authorities, tax authorities).

6. Data Security & Retention

  • We implement security measures to protect your personal data from unauthorized access.

  • We retain medical records for the legally required period under Portuguese healthcare laws.

  • Non-medical personal data (e.g., booking details) is kept only as long as necessary for service delivery.

7. 24-Hour Cancellation Policy

If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 24 hours’ notice.

  • Cancellations made less than 24 hours before the appointment will be charged 100% of the session cost.

  • Failure to attend without prior notice will result in the full session fee being charged.

  • Exceptions may be made for emergencies at the discretion of the clinic.

8. Your GDPR Rights

You have the following rights regarding your personal data:

  • Access & Rectification: You can request access to and correction of your data.

  • Data Deletion: You can request the deletion of your personal data, except where legal retention is required.

  • Withdraw Consent: If you provided consent for data processing, you may withdraw it at any time.

  • Lodge a Complaint: If you believe your data is being misused, you can file a complaint with the Portuguese Data Protection Authority.

9. Cookies & Website Tracking

Our website uses cookies to improve functionality and analyze traffic. You can adjust cookie preferences in your browser settings.

10. Contact for Data Requests

For any privacy-related inquiries or data access requests, please contact:
Email: laurentmcanulty@gmail.com